Contacts and support
You can reach White Oak Capital Management support by email at [email protected] and by phone on +44 7737 137762, +44 7737 137767. Our specialists answer questions about accounts, payments, verification and the platform. Support is available around the clock in English and German.
How do I get in touch?
Live chat
In your client areaQuick questions about using the WOCM platform
White Oak Capital Management, 13 Hanover Square, Mayfair, London W1S 1HN, United Kingdom
Contact form
Please include your trading account number, the nature of your query and the exact date and time the problem occurred. For deposit or withdrawal queries, state the payment method and amount (as a reminder, the minimum deposit on the entry-level Standard account is $10,000). A screenshot of the error from the terminal will speed up the resolution considerably.
How do I file a complaint?
Write to [email protected] with the subject line “Complaint” and describe the situation in detail. We will acknowledge receipt and respond within 14 business days. If you disagree with our decision, you may refer the matter to FCA for further review.
Where is the company located?
White Oak Capital Management, 13 Hanover Square, Mayfair, London W1S 1HN, United Kingdom.
How do I recognise our official channels?
Official domain only
We write to clients exclusively from addresses on the company's official email domain.
No passwords or codes
White Oak Capital Management staff never ask for your passwords, two-factor authentication codes or remote access to your computer.
Transfers only via the client area
All financial transfers go strictly through your client area. We never ask you to send money to personal cards or e-wallets belonging to private individuals.
Frequently asked questions
We aim to handle live chat messages within a few minutes, and email replies arrive within 1–2 hours on average.
Support is provided in English and German.
Risk warning. Trading CFDs with leverage carries a high risk of losing your funds.